Privacy Policy

1. Who we are

Asset Connect Australia is a referral platform. We help connect Australians with appropriately licensed third-party professionals, such as mortgage brokers, finance brokers and insurance professionals. We are not a licensed credit provider, finance broker, insurance broker or financial adviser, and we do not provide financial advice, credit assistance, lending services or insurance advice.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you use our website or submit an enquiry, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information we collect

When you submit an enquiry or contact us, we may collect information including:

• Your name and contact details (such as email address and phone number)
• Your location or state
• Details about the type of finance or insurance you are enquiring about
• Information about your circumstances that you choose to provide in your enquiry
• Technical information such as your IP address, browser type and how you use our website

3. How we use your information

We use your personal information primarily to connect you with an appropriately licensed third-party professional from our network who can discuss your circumstances and explain your options. We may also use it to respond to your enquiry, improve our website and services, and comply with our legal obligations.

We do not use your information to provide financial advice or regulated services ourselves — those services are provided directly by the licensed professionals you are referred to.

4. Disclosure to third parties

To provide our referral service, we may share the information you submit with appropriately licensed third-party professionals in our network so they can contact you and assist with your enquiry. Once your details are shared, the relevant professional handles your information in accordance with their own privacy obligations.

We may also disclose information to service providers who help us operate our website (such as hosting and analytics providers) and where required or authorised by law.

5. Data storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and analytics

Our website may use cookies and similar technologies to understand how visitors use the site and to improve your experience. You can adjust your browser settings to refuse cookies, although some parts of the website may not function as intended.

7. Accessing and correcting your information

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details on our Contact page.

8. Complaints

If you have a concern about how we have handled your personal information, please contact us and we will investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the "Last updated" date reflecting the most recent changes.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch via our Contact page.